DSM Group https://dsm-gb.co.uk Tue, 18 Apr 2017 15:03:35 +0000 en-GB hourly 1 https://wordpress.org/?v=4.7.4 Lightening the load https://dsm-gb.co.uk/lightening-the-load/ Wed, 12 Apr 2017 12:10:56 +0000 https://dsm-gb.co.uk/?p=37713 Don’t be surprised if things look a little brighter the next time you visit DSM!  We have recently upgraded all the exterior lights around our facility to a highly efficient LED solution that not only improves visibility on campus during hours of darkness but also uses less power than the previous equipment.  This investment endorses…

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Don’t be surprised if things look a little brighter the next time you visit DSM!  We have recently upgraded all the exterior lights around our facility to a highly efficient LED solution that not only improves visibility on campus during hours of darkness but also uses less power than the previous equipment.  This investment endorses our commitment to being as green as possible in line with our environmental strategy, and our ongoing policy of making continuous improvements to our client experience.

This is just another step in our ongoing programme to upgrade our infrastructure with the latest energy saving and efficiency improving technologies.  Other projects on the list include internal lighting, air conditioning and a rainwater capture system – watch this space and prepare to be dazzled!

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Understanding Avaya Chapter 11 Restructuring https://dsm-gb.co.uk/understanding-avaya-chapter-11-restructuring/ Wed, 01 Mar 2017 13:15:31 +0000 https://dsm-gb.co.uk/?p=37600 You may have heard in the news that Avaya is undergoing some major restructuring.  As they are a key partner to both you and us we would like to reassure you that this is not expected to have any impact on the systems we support for you, either now or in the future.  Following is…

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You may have heard in the news that Avaya is undergoing some major restructuring.  As they are a key partner to both you and us we would like to reassure you that this is not expected to have any impact on the systems we support for you, either now or in the future.  Following is their official explanation of the current status, we will keep you informed of the situation as it progresses:

After assessing a wide range of alternatives to address its capital structure and improve its balance sheet, Avaya has announced that it has filed voluntary petitions to restructure under chapter 11 of the U.S. Bankruptcy Code. This restructuring filing only affects Avaya Inc. and certain other domestic subsidiaries; the company’s foreign affiliates are not affected by this filing. While certain branch offices of Avaya’s U.S. operations may see some limited impact, Avaya is working to facilitate a smooth transition there as well. Avaya has also filed a number of customary “first-day” motions with the Court to facilitate a smooth transition into chapter 11 and minimize business disruption, including a motion seeking authority to continue and honor the company’s obligations under certain customer programs.

Importantly, Avaya is fully focused on the future and does not expect to experience any material disruption as a result of the chapter 11 cases. Avaya is operating business as usual, and remains fully committed to providing the same innovative products and industry-leading services customers have come to expect. Avaya does not plan on discontinuing any products or services at this time.

So why is Avaya taking this action?

While its business is healthy and performing well – as reflected in its fourth quarter and fiscal year 2016 financial results – Avaya needs to address its debt and interest expense. Improving Avaya’s balance sheet will help position the company for long-term success and enable it to be an even better partner for you. Avaya is confident that it can emerge as a stronger, more competitive company with the financial flexibility to invest in innovation and growth to expand its market-leading positions, and create solutions and services that will meet your needs today and well into the future.

Avaya is working diligently to move through this process as quickly as possible, and will make every effort to provide regular updates as details become available throughout the chapter 11 cases. In the meantime, Avaya has created several resources that provide additional details on this announcement:

Watch this video message from Avaya President and CEO Kevin Kennedy about the restructuring and what it means for you

Review the official Avaya statement that you can share within your company

Visit avaya.com to access the latest news, frequently asked questions, and other resources relating to this announcement

Avaya is confident that this process will result in a company that is stronger and better positioned to help customers transform and grow their businesses.

DSM Group are continuing to sell and support Avaya systems and products.

As always, thank you for your continued loyalty and support. If you have any questions or concerns, please do not hesitate to contact us.

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WordPress hack sees 1.5m attacks in two days https://dsm-gb.co.uk/wordpress-hack-sees-1-5m-attacks-two-days/ Mon, 13 Feb 2017 11:43:35 +0000 https://dsm-gb.co.uk/?p=37579 Tens of thousands of WordPress websites and blogs have been attacked and defaced by criminal hackers after a vulnerability affecting WordPress 4.7 and 4.7.1 was disclosed last week. Many sites have automatically upgraded to version 4.7.2 but millions did not, leaving them open to attack. Immediately after the bug was disclosed, multiple public exploits were…

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Tens of thousands of WordPress websites and blogs have been attacked and defaced by criminal hackers after a vulnerability affecting WordPress 4.7 and 4.7.1 was disclosed last week.

Many sites have automatically upgraded to version 4.7.2 but millions did not, leaving them open to attack. Immediately after the bug was disclosed, multiple public exploits were shared and posted online, fuelling over 800,000 attacks in a 48-hour period – a number that tech news site Bleeping Computer estimates has now risen to over 1.5 million.

“This vulnerability has resulted in a kind of feeding frenzy where attackers are competing with each other to deface vulnerable WordPress websites,” said Mark Maunder, WordFence’s founder and CEO.

WordPress is urging site owners to install the latest update.

How did it happen?

The attack has been traced to a flaw in an add-on that was introduced in versions of WordPress released at the end of last year.

According to security firm Sucuri, which told WordPress about the vulnerability on 20 January, attackers were able to craft simple HTTP requests that allowed them to bypass authentication systems and edit the titles and content of WordPress pages.

Install updates

The importance of installing patches as soon as they are released cannot be overstressed – even if you think your website is not likely to be targeted. The fact is that all websites are at risk because criminal hackers do not usually focus on specific sites but use automated attacks to seek known weaknesses in order to steal data.

Patch management is one of the services offered in the IT Support solution DSM Group Offer

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DSM Group Partner With Spitfire Network Services https://dsm-gb.co.uk/dsm-group-partner-spitfire-network-services/ Mon, 13 Feb 2017 09:15:23 +0000 https://dsm-gb.co.uk/?p=37571 DSM Group have partnered with Spitfire Network Services in order to be able to provide our customers with the highest quality telecommunication products and services. Spitfire are one of the UK’s leading independent business telecoms companies and put emphasis on engineering skills and customer service, with the aim of building long-term business relationships – delivering…

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DSM Group have partnered with Spitfire Network Services in order to be able to provide our customers with the highest quality telecommunication products and services. Spitfire are one of the UK’s leading independent business telecoms companies and put emphasis on engineering skills and customer service, with the aim of building long-term business relationships – delivering innovative, award-winning solution and significant cost savings.

Providing excellent service is at the heart of what Spitfire do, all their Support Technicians are trained to solve faults, with 80% of cases being resolved by the Technician who answered the call. Spitfire provides the platform for DSM Group to provide excellent support for both your network and telecommunication services.

DSM Group, in partnership with Spitfire, are able to offer a wide range of services.

Data Connectivity

Ethernet: The Leased Line Replacement

  • High Speed, reliable connectivity – suitable for customers which rely on internet connectivity.
  • Market leading SLA’s and pricing.
  • 2Mb to 1Gb circuits available.
  • Suitable for converged, voice & data circuit.

Business Broadband

ADSL, SDSL & VDSL with performance guarantees.

Pricing starting from £15.00 per month.

Discounted backup broadband available.

Telephony

Hosted Phone Systems

Low cost, easy installation systems, suitable for single and multi-site organisations.

SIP Communicator: Multi-Award winning, unique Spitfire hosted telephone system.

3CX Cloud: Highly features cloud system, including call recording and reporting as standard.

Full end to end solution, via Spitfire voice connection, to ensure perfect call quality.

SIP Trunks

ISDN quality, business SIP Trunks.

Low cost, flexible, solution vs. traditional lines.

Full end to end solution, via Spitfire voice connection, to ensure perfect call quality.

 

Networking

Managed WAN

Specialists in providing high quality multi-site solutions.

MPLS Multi-site connectivity

Cloud Connect for high quality connectivity to AWS, Azure & 365

Inexpensive way to simply connect multiple offices, with guaranteed performances compared to VPN.

 

Please do not hesitate to contact DSM Group to discuss how we can improve your current telecommunication setup.

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DSM Group Expands Its Sales and Support Team https://dsm-gb.co.uk/dsm-expands-sales-support-team/ Wed, 08 Feb 2017 10:55:54 +0000 https://dsm-gb.co.uk/?p=37556 2016 was a very successful year for DSM Group and led to a decision to invest in additional resource to support both customer service and sales. Ross Wales has been appointed to the position of “First Line Support” on the service desk and customers who have made use of his skills and expertise in IT…

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2016 was a very successful year for DSM Group and led to a decision to invest in additional resource to support both customer service and sales.

Ross Wales has been appointed to the position of “First Line Support” on the service desk and customers who have made use of his skills and expertise in IT so far have been very impressed with his ability to respond to, and resolve, issues. Ross has detailed practical knowledge of desktop solutions and infrastructure systems which he is putting to good use as part of our IT support team.

We have also welcomed Lewis Jackson as a new member of our sales team. Lewis had more than four years’ experience in an IT engineer / IT support role prior to making the move to sales and consultancy. Working in a technical role has given him a solid understanding of computing at a ‘nuts and bolts level’ which is a huge advantage when working with clients to identify the most appropriate solution for their specific business needs. His knowledge and experience of the solutions behind the scenes mean he is able to engage with clients in a way which translates to “what does this mean for my business?” In addition, he is a very likeable and responsive guy which helps projects move forward smoothly from initial concept through planning & implementation to completion enabling you to focus on the profitability of your business.

For support inquiries call 01480 446499
For no jargon sales call 03333 22 11 00

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Microsoft to raise prices by 22% on 1st Jan 2017 https://dsm-gb.co.uk/microsoft-raise-prices-22-1st-jan-2017/ Wed, 30 Nov 2016 13:53:14 +0000 http://dsm-gb.co.uk/?p=37444 Microsoft is to increase its prices by as much as 22% in the UK because of sterling’s recent decline, a rise that is likely to affect thousands of businesses and could cost the Governments tens of millions of pounds. The software giant is the latest big-name company to force through a post-referendum price rise, saying the…

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Microsoft is to increase its prices by as much as 22% in the UK because of sterling’s recent decline, a rise that is likely to affect thousands of businesses and could cost the Governments tens of millions of pounds.

The software giant is the latest big-name company to force through a post-referendum price rise, saying the move would “harmonise” its prices across Europe.

The value of sterling against the dollar, in which Microsoft books its revenues, has fallen by approximately 18% since the EU referendum on June 23rd.

Costs for Microsoft enterprise customers will increase by 13% for computer software and 22% for so-called online cloud services, where the company hosts a customer’s data in a virtual storage centre.

Microsoft is one of the biggest sellers of business software in the UK, led by its suite of Office programs such as Word, Powerpoint and Outlook. Its cloud service, Azure, sells access to vast computing power and is used by customers including the Ministry of Defence.

The price rise, which comes into effect at the start of next year, could cost the Government tens of millions of pounds a year.

The price rise will only apply to new purchases, rather than ongoing contracts, and Microsoft said it would not increase prices for consumers.

However, the rise is likely to deal a blow to businesses, which may have to raise IT budgets or sacrifice other projects in order to pay for the increased charges.

If you are concerned about how this might affect you or have any additional questions about the price rise please do not hesitate to contact us on 03333 22 11 00.

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DSM host Business Resilience Forum https://dsm-gb.co.uk/dsm-host-business-resilience-forum/ Fri, 11 Nov 2016 17:21:23 +0000 http://dsm-gb.co.uk/?p=37398 Business Resilience Forum events bring together supplier and industry experts for networking, knowledge sharing and insights on current resilience issues facing business owners, continuity managers and facilities professionals. DSM hosted yet another successful event on 2 November where the presentations were: Organisational resilience – what is it and why is it a useful concept? Gareth…

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Business Resilience Forum events bring together supplier and industry experts for networking, knowledge sharing and insights on current resilience issues facing business owners, continuity managers and facilities professionals.

DSM hosted yet another successful event on 2 November where the presentations were:

Organisational resilience – what is it and why is it a useful concept? Gareth Jones, Crisis Interface

Changing & expanding requirements of Business Continuity transport – Ashley Seed, BCT

Designing & delivering a user friendly BC system – Catherine Braun, Environment Agency

Due to popular demand an open session was included where delegates were invited to submit questions on relevant and topical issues to the panel of experts with the subsequent discussion opened up to the floor for everyone to contribute.  This was very well received and will certainly be included in future events.

The event also saw the formal launch of the Business Resilience Forum web site which has been established for professionals with responsibility for organisational continuity and resilience across the UK to share valuable knowledge and information 24*7, not just at our bi-annual events.

To find out more go to www.businessresilienceforum.com

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TalkTalk about their Cyberattack https://dsm-gb.co.uk/talktalk-about-their-cyberattack/ Wed, 17 Aug 2016 09:37:07 +0000 http://dsm-gb.co.uk/?p=37259 As you are probably aware, telecoms company TalkTalk suffered a major cyber-attack in October last year. Almost 157,000 (156,959 to be precise) of their customers had their personal information unlawfully accessed and, according to an article published back in November by the Guardian, the hackers found the sort codes and account numbers of 10% of…

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As you are probably aware, telecoms company TalkTalk suffered a major cyber-attack in October last year. Almost 157,000 (156,959 to be precise) of their customers had their personal information unlawfully accessed and, according to an article published back in November by the Guardian, the hackers found the sort codes and account numbers of 10% of those victims. Fortunately these numbers make up only 4% of the total 4 million TalkTalk customers which, thankfully, was much less than originally feared when the news first hit the public.

Not only did the hacking cause the victims to be unable to use the 28,000 credit/debit card numbers stolen but TalkTalk couldn’t actually identify which customers were affected. TalkTalk also needed to remind their customers to watch out for any dodgy emails or phone calls that they suspected could be a scam in order to limit further potential damage.

TalkTalk didn’t have any official figures on the number of accounts affected by the hackers for several weeks which led to a lack of trust from their customers. It isn’t exactly surprising that they lost 181,000 phone/broadband customers and, whilst struggling to keep up with their competitors’ (BT and Sky) efforts, they then lost 25,000 TV customers within the same year.

They stated back in November that they did not believe they would experience a financial loss as a result of the attack. However, here we are eight months on and it has now been announced that TalkTalk are cutting their boardroom bonuses in half because they required tens of millions of pounds to put the company back on track. The remuneration committee of the company (the ones who decide on executive pay) have shortened bonuses from 62% of basic salary down to 40% according to the FTSE 250 Companies’ annual report.

Any idea how this could be prevented from happening to your company? You guessed it, tighter Cyber Security. Every month there are more and more reports of hackers and cyber-attacks (CryptoLocker is becoming a ‘Cyber-Plague’ at the moment) across the world and your data is becoming more valuable to your business (and cyber criminals!) as technology becomes more embedded into your organisation.

DSM is an IT Solutions Company offering solutions and services to protect your company’s data, and the ability to recover it quickly in a disaster scenario.  For more information on our services please call us on 03333 221100 or visit www.dsm-gb.co.uk.

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BGL Group appoints DSM Group as BC provider https://dsm-gb.co.uk/bgl-group-appoints-dsm-group-as-bc-provider/ Tue, 16 Aug 2016 08:59:26 +0000 http://dsm-gb.co.uk/?p=37241 BGL Group is delighted to announce a new three-year partnership with business continuity specialist DSM Group. BGL Group’s brands include price comparison site comparethemarket.com, partnerships business Junction, insurance brands Budget Insurance and Dial Direct, life insurance specialist Beagle Street, and the contact centre operation Fusion. The group prides itself on providing seamless customer service to…

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BGL Group is delighted to announce a new three-year partnership with business continuity specialist DSM Group.

BGL Group’s brands include price comparison site comparethemarket.com, partnerships business Junction, insurance brands Budget Insurance and Dial Direct, life insurance specialist Beagle Street, and the contact centre operation Fusion. The group prides itself on providing seamless customer service to its eight million customers across the UK, and is keen to ensure that it can continue to do so even in the event of an emergency affecting its offices.

 

Daren Homewood, Associate Director Fusion Operations, said:

“We have used DSM’s technical expertise to support us in pre-building our desktop and telephony configurations so we can be up and running within a matter of hours of invoking emergency procedures.

“Their knowledge and project management skills have helped us to design and implement the solution, and carry out thorough testing to prove that successful recovery is achievable within a commercially acceptable timescale.”

 

Media Contact: John Morton DSM

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Western Union completes successful Business Continuity exercise at DSM. https://dsm-gb.co.uk/western-union-completes-successful-business-continuity-exercise-at-dsm/ Mon, 18 Jul 2016 14:37:38 +0000 http://dsm-gb.co.uk/?p=37131 Western Union recently completed another successful Business Continuity exercise at the DSM facility.  Melanie Butler, Senior Operations Manager for UK & EMEA, said: “We have used DSM as our recovery partner for over 9 years and have always experienced excellent service.  The facilities are spotlessly clean and create a very calming environment in what could…

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Western Union recently completed another successful Business Continuity exercise at the DSM facility.  Melanie Butler, Senior Operations Manager for UK & EMEA, said: “We have used DSM as our recovery partner for over 9 years and have always experienced excellent service.  The facilities are spotlessly clean and create a very calming environment in what could potentially be a very stressful situation.  IT equipment is always ready when needed and we know that competent technical staff are on hand should there be any issues.  Queries have always been dealt with fast and effectively and the DSM team are very happy to help.  I would highly recommend this site to anyone looking for a recovery solution for their business operations”

 

For more information on how Business Continuity can work for your business Call 03333 22 11 00 or Contact Us

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