Let us support your IT team

There are several reasons why an IT Manager might need the additional resources that DSM Group can provide. Whether it’s with the assistance of a large-scale infrastructure project or just to help with the daily grind so you can concentrate your efforts in to delivering solutions and technologies to enhance the business, our flexible services could be just what you need.

We currently work with a large number of in-house IT Managers and Teams delivering bespoke services tailored specifically to their requirements. Whether it’s help desk support, monitoring, maintenance or Cyber Security solutions.

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Flexible and professional support to complement your existing resources

If you have either an existing IT person, or a complete In-house IT Team, DSM Group can provide you with ongoing consultancy and support to complement and expand your team.
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Service Desk & On-Site Support

If you find yourself overwhelmed with the everyday ‘random’ issues of your users, then DSMs Service Desk Support will free you up to concentrate on the bigger picture.

You’ll be assigned a dedicated team of engineers that understand your business and its users. As an extension of your team they will work with you to provide support, advice and troubleshoot issues.

Whatever the issue; whether it’s a slow Laptop, a printing problem or system failure our friendly, qualified engineers will get your users up and running in no time.

We can monitor your systems – which means we can identify issues in the early stages, the purpose of this is to eliminate downtime. You’ll also get Windows patch management alongside proactive automatic maintenance.

We can also keep you updated with regular reports, ensuring you understand the status of your networks and infrastructure.

DSM can provide industry leading internet security and virus protection, along with premium email filtering to secure your systems. Should the worst happen we will provide fully managed back-up and tried and tested disaster recovery, ensuring Business Continuity.

If required, we’ll look after your 3rd party software. We will ensure that it is up-to-date and fully patched. We’ll also deal with the support; saving you the time it takes to call the various technical support helplines in order to troubleshoot issues.

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